Frequently Asked Questions
Everything you need to know about your MOSCOAL home shopping experience.
What is the typical shipping timeline for MOSCOAL orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days for arrival.
Do you offer international shipping for home decor items?
Currently, MOSCOAL ships to addresses within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, simply contact our support team to initiate a return or exchange.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please email us within 48 hours of delivery with photos of the damage and your order number for a free replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners at checkout.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.